Is this Sofitel Hangzhou Westlake pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Sofitel Hangzhou Westlake?

Check-in time for Sofitel Hangzhou Westlake starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Sofitel Hangzhou Westlake have a swimming pool?

Yes, this Sofitel Hangzhou Westlake has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sofitel Hangzhou Westlake?

Best-rates for the Sofitel Hangzhou Westlake starts from $108 per night with includes Security/Safety, Business Services, Spa, Breakfast, Barbecue/Outdoor Cooking, Parking, Pool, Wheelchair Accessible, Balcony/Terrace, Restaurant, Guest Services, Internet, Laundry, Air Conditioner, Accessibility, Bedding/Linens, Wellness Facilities, Bar, Toiletries, Child Friendly, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Sofitel Hangzhou Westlake a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sofitel Hangzhou Westlake wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sofitel Hangzhou Westlake is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sofitel Hangzhou Westlake?

Based on the information reported by the owner or manager, the Sofitel Hangzhou Westlake indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sofitel Hangzhou Westlake?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sofitel Hangzhou Westlake | Hotel in Hangzhou

| 8.4 (505 Reviews) | 1 Bathroom

Shangcheng Hotel | Sofitel Hangzhou Westlake

Hotel in Shangcheng, Hangzhou

Luxury hotel with 3 restaurants connected to a shopping center in Hangzhou
Along with 3 restaurants, this smoke-free hotel has an indoor pool and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
Housekeeping is available on request.
Sofitel Hangzhou Westlake offers 233 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Toilet paper

Bathrobes

Hair dryer

Towels

Soap

Shampoo

Toothbrush and toothpaste (on request)

Designer toiletries

Bedroom

Blackout drapes/curtains

Air conditioning (climate-controlled)

Pillow menu

Free cribs/infant beds

Rollaway/extra beds (surcharge)

Down comforter

Premium bedding

Bed sheets

Safe

Laptop-friendly workspace

Desk

Connecting rooms available

Free newspapers

Iron/ironing board

Eco-friendly cleaning products provided

Water-efficient showers only

Slippers

Turndown service

Energy-saving switches

Bulk dispenser for toiletries

LED light bulbs

Free local calls

Breakfast

3 restaurants and 1 coffee shop/cafe

Coffee/tea in common area(s)

1 bar

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 188 per person

24-hour room service

Refrigerator

Free bottled water

Minibar

Parking

24-hour roundtrip airport shuttle (surcharge)

Wheelchair-accessible parking available

Airport shuttle on request

Free self parking on site

Accessibility

Wheelchair-accessible registration desk

Wheelchair-accessible public washroom

Wheelchair-accessible concierge desk

Elevator

Wheelchair-accessible path of travel

Wheelchairs available on site

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible parking

Wheelchair-accessible business center

Wheelchair-accessible restaurant

Activities

Boat tours

Theme parks

Hiking/biking trails

Sauna

Indoor pool

Steam room

Lifeguards on site

24-hour fitness center

Entertainment

LCD TV

Satellite channels

General

Meeting rooms

Business center

Front-desk safe

Gift shop/newsstand

Elevator

Free newspapers in lobby

Banquet hall

Chinese (Mandarin)

English

No plastic coffee stirrers

No plastic drinking straws

Vegan dining options

Biodegradable drinking straws

Reusable cups only

No plastic water bottles

Local artist showcase

At least 80% lighting from LEDs

Locally-owned & organized tours & activities

No plastic soda bottles

Reusable tableware only

Smoke-free property

Comprehensive recycling policy

Vegetarian dining options

Comprehensive food waste policy

Biodegradable coffee stirrers

Guest Services

Refrigerator

Free cribs/infant beds

Indoor pool

Rollaway/extra beds (surcharge)

Porter/bellhop

Daily housekeeping

Change of bedsheets (on request)

Tour/ticket assistance

Multilingual staff

Concierge services

24-hour front desk

Turndown service

Dry cleaning service

Luggage storage

Change of towels (on request)

Internet

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free WiFi and wired Internet

Outdoors

BBQ grill(s)

Lifeguards on site

Terrace

Policies

Check-in

Check-in start time: 2 pm; check-in end time: noon express check-in available

Check-out

Check-out before noon express check-out available

Child Policy

Children are welcome. kids stay free! one child 11 years old or younger stays free when using existing bedding. rollaway/extra beds are available for cny 288.0 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately cny 188 per person airport shuttle fee: cny 550 per vehicle (one-way) rollaway bed fee: cny 288.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request. extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)

Reviews

Wee Hong

Dec 26, 2025 06:04:15 PM

Review Score: 10

Summary: Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Room, 2 Twin Beds, City View Room Size: 377 square feet m² 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Shower/tub combination, Coffee/tea maker, Square feet - 377, Square meters - 35, Extra bed count 1, Number of bathrooms - 1, Ping - 10.59, Private bathroom, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Luxury King Room Room Size: 484 square feet m² 1 King Bed	General Window screens, Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Coffee/tea maker, Square feet - 484, Ping - 14, Extra bed count 1, Square meters - 45, Number of bathrooms - 1, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Superior King Room Room Size: 377 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Shower/tub combination, Coffee/tea maker, Ping - 11, Square feet - 377, Square meters - 35, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Junior Suite, 1 King Bed Room Size: 646 square feet m² 1 King Bed	General Square feet - 646, Number of living rooms 0, Electric kettle, Number of bedrooms - 1, Ping - 18.15, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Square meters - 60, Espresso maker, Separate sitting area, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Luxury Room, 2 Twin Beds Room Size: m² 2 Twin Beds	General Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Luxury Room, 1 King Bed, Club Lounge Access Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Square feet - 484, Ping - 13.6, Extra bed count 1, Square meters - 45, Number of bathrooms - 1, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Espresso maker, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Suite, 1 King Bed (Prestige) Room Size: 861 square feet m² 1 King Bed	General Number of living rooms 0, Electric kettle, Number of bedrooms - 1, Ping - 24.2, Square feet - 861, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Square meters - 80, Espresso maker, Separate sitting area, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Luxury City View King Room Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Coffee/tea maker, Square feet - 484, Ping - 13.6, Extra bed count 1, Square meters - 45, Number of bathrooms - 1, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Superior Room, 2 Twin Beds Room Size: 377 square feet m² 2 Twin Beds	General Window screens, Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Wheelchair-width doorways, Shower/tub combination, Coffee/tea maker, Square feet - 377, Square meters - 35, Wheelchair accessible, Extra bed count 1, Number of bathrooms - 1, Ping - 10.59, Private bathroom, Bathroom grab bars, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Luxury Room, 1 King Bed, Club Lounge Access, City View Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Square feet - 484, Ping - 14, Extra bed count 1, Square meters - 45, Number of bathrooms - 1, Private bathroom, Deep soaking bathtub, Separate bathtub and shower, Espresso maker, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Superior City View King Room Room Size: 377 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Shower/tub combination, Coffee/tea maker, Square feet - 377, Square meters - 35, Extra bed count 1, Number of bathrooms - 1, Ping - 10.59, Private bathroom, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view