Is this Sofitel Hangzhou Westlake pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Sofitel Hangzhou Westlake?

Check-in time for Sofitel Hangzhou Westlake starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Sofitel Hangzhou Westlake have a swimming pool?

Yes, this Sofitel Hangzhou Westlake has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sofitel Hangzhou Westlake?

Best-rates for the Sofitel Hangzhou Westlake starts from $134 per night with includes Pool, Accessibility, Security/Safety, Restaurant, Toiletries, Designated Smoking Area, Balcony/Terrace, Transportation/Shuttle, Wellness Facilities, Bar, Breakfast, Internet, Laundry, Wheelchair Accessible, Fireplace/Heating, Guest Services, Entertainment, Air Conditioner, Parking, Private Pool, Business Services, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Sofitel Hangzhou Westlake a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sofitel Hangzhou Westlake wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sofitel Hangzhou Westlake is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sofitel Hangzhou Westlake?

Based on the information reported by the owner or manager, the Sofitel Hangzhou Westlake indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sofitel Hangzhou Westlake?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sofitel Hangzhou Westlake | Hotel in Hangzhou

| 8.5 (556 Reviews) | 9 Bathrooms 36 Guests

Shangcheng Hotel | Sofitel Hangzhou Westlake

Hotel in Shangcheng, Hangzhou

Set beside the beautiful West Lake, Sofitel Hangzhou Westlake features morden guestrooms. It offers an indoor pool, a spa center and 2 restaurants. Free WiFi access is available. It is a 10-minute drive from Zhejiang Art Museum, a 15-minute drive from Wulin Square and a 25-minute drive from East Hangzhou Railway Station. Hangzhou Xiaoshan International Airport is a 40-minute drive away. The hotel is a 7-8 minute walk from Dinganlu Subway Station or a 15-minute walk from Longxiangqiao Subway Station. Rooms at Hangzhou Sofitel Westlake feature elegant furnishings and floor-to-ceiling windows. All are equipped with a flat-screen TV and tea/coffee making facilities. Luxurious marble bathrooms are equipped with rainshowers. The hotel offers meeting facilities, business center and currency exchange. Added conveniences include room service, luggage storage and safety deposit box. All-day dining restaurant serves a variety of French and Chinese cuisines, while the Chinese restaurant serves authentic Hangzhou dishes. Le Bar offers refreshing beverages. Beautiful panoramic West Lake views can be enjoyed at the rooftop Sky Garden. Sofitel Hangzhou Westlake is reducing the reliance on single-use plastics in their toiletries.

Sofitel Hangzhou Westlake is located in Hangzhou.

This 231 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Bar, Breakfast, Internet, and several others. This is a 5 star rated property and has over 556 reviews with the average score of 8.5 . Coming to Hangzhou and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 231 Bedrooms Hotel if you want to learn more about this place in Hangzhou. These details are authentic, as they are provided by our partner, booking.com.

This Sofitel Hangzhou Westlake in Hangzhou is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Sofitel Hangzhou Westlake”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Special diet meals (on request)

Wine/Champagne

Fruit

Kids' meals

Restaurant

Parking

Private Parking

Free parking

Parking on site

Parking garage

Parking

Accessibility

Wheelchair accessible

Toilet with grab rails

Bathroom emergency cord

Raised toilet

Activities

Indoor pool

Fitness

Indoor pool (year-round)

Happy hour

Locker rooms

Sauna

Fitness center

Steam room

General

Elevator

Designated smoking area

Heating

Air conditioning

Non-smoking rooms

Facilities for disabled guests

Safe

Adults only

Guest Services

Tour desk

Car rental

ATM on site

Room service

Laundry

Business center

Ironing service

Lockers

Fax/Photocopying

Concierge

Dry cleaning

Daily housekeeping

Express check-in/out

24-hour front desk

Meeting/Banquet facilities

Baggage storage

Currency exchange

Private check-in/out

Invoice provided

Internet

Internet

Outdoors

Terrace

Sun deck

Outdoor furniture

Security/Safety

Smoke alarms

24-hour security

Fire extinguishers

CCTV in common areas

CCTV outside property

Security alarm

Key card access

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Breakfast to-go containers

Delivered food covered securely

Physical distancing in dining areas

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Thermometers for guests provided by property

Staff follow all safety protocols as directed by local authorities

Face masks for guests available

Process in place to check health of guests

Hand sanitizer in guest accommodation and common areas

Access to healthcare professionals

Cashless payment available

Physical distancing rules followed

Spa

Swimming pool

Heated pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Guests are required to show a valid government-issued id card or passport upon check-in, please kindly note that the spa is currently unavailable. in the event of the club lounge being closed, reservations including club benefits may be enjoyed at the lobby bar on the first floor. thank you for your understanding.payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions.

Reviews

Value for money:

7.98

Location:

9.34

Staff:

8.88

Facilities:

8.1

Comfort:

8.62

Cleanliness:

8.59

Michael

Feb 13, 2026 08:00:00 AM

Review Score: 8

Netherlands

Reviewer Type: Solo Traveller

Travel Purpose: leisure

Positive: The location is fantastic, just by the West Lake and close to metro/bus. The room was quiet and comfortable, and the breakfast buffet was excellent with great variety of.

Negative: The swimming pool is tiny

Summary: A relaxing stay with a lovely location

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Twin or Double Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Toilet, Private bathroom, Bathrobe, Towels, Shower cap, Shampoo, Toothbrush, Toilet paper, Free toiletries, Conditioner, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Slippers General Tile/Marble floor, Carpeted, Mosquito net, Iron, Smoke Alarm, Key card access, Ironing facilities, Air conditioning, Trash cans, Suit press, Safe, Fire extinguisher Media & Technology Telephone, Cable channels, Flat-screen TV, TV, Satellite channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Dining table, Wine glasses Accessibility Roll-in shower, Toilet with grab rails, Adapted bath, Entire unit wheelchair accessible, Upper floors accessible by elevator, Accessible by elevator, Raised toilet Room amenities Pajamas, Adapter, Socket near the bed, Feather pillow, Clothes rack, Non-feather pillow, Fold-up bed
Luxury Queen Room Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Toilet, Private bathroom, Bathrobe, Towels, Shower cap, Shampoo, Toothbrush, Toilet paper, Free toiletries, Conditioner, Walk-in shower, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Slippers General Tile/Marble floor, Carpeted, Mosquito net, Iron, Smoke Alarm, Key card access, Ironing facilities, Air conditioning, Trash cans, Suit press, Safe, Fire extinguisher Media & Technology Telephone, Cable channels, Flat-screen TV, TV, Satellite channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Dining table, Wine glasses Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room amenities Pajamas, Adapter, Socket near the bed, Feather pillow, Clothes rack, Non-feather pillow, Fold-up bed
Club Luxury Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Toilet, Private bathroom, Bathrobe, Towels, Shower cap, Shampoo, Toothbrush, Toilet paper, Free toiletries, Conditioner, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Slippers General Tile/Marble floor, Carpeted, Mosquito net, Iron, Smoke Alarm, Key card access, Ironing facilities, Air conditioning, Trash cans, Suit press, Safe, Fire extinguisher Media & Technology Telephone, Cable channels, Flat-screen TV, TV, Satellite channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Living Area Sofa, Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Dining table, Wine glasses, Coffee machine Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room amenities Pajamas, Adapter, Socket near the bed, Feather pillow, Clothes rack, Non-feather pillow, Fold-up bed Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Concierge services, Complimentary access to conference room/business areas, Free gym access, Complimentary evening snacks and drinks in the executive lounge, Free newspapers and magazines in the executive lounge
Junior Suite - Open-plan studio design Room Type: Suite Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Fruit, Bottle of water, Minibar Bathroom Toilet, Private bathroom, Bathrobe, Towels, Shower cap, Shampoo, Toothbrush, Toilet paper, Free toiletries, Conditioner, Walk-in shower, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Slippers General Tile/Marble floor, Carpeted, Mosquito net, Iron, Smoke Alarm, Key card access, Ironing facilities, Air conditioning, Trash cans, Suit press, Safe, Fire extinguisher Media & Technology Telephone, Cable channels, Flat-screen TV, TV, Satellite channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Living Area Sofa, Sitting area, Desk Bedroom Wardrobe or closet, Linens, Walk-in closet, Childrens' cribs, Alarm clock View View, City view Kitchen Electric kettle, Dining table, Wine glasses, Coffee machine Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room amenities Pajamas, Adapter, Socket near the bed, Feather pillow, Clothes rack, Non-feather pillow, Fold-up bed Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Concierge services, Complimentary access to conference room/business areas, Free gym access, Complimentary evening snacks and drinks in the executive lounge, Free newspapers and magazines in the executive lounge
Superior Twin Room with City View Room Type: Twin Room Size: 38 m² 2 Twin bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Toilet, Private bathroom, Bathrobe, Towels, Shower cap, Shampoo, Toothbrush, Toilet paper, Free toiletries, Conditioner, Walk-in shower, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Slippers General Tile/Marble floor, Carpeted, Mosquito net, Iron, Smoke Alarm, Key card access, Ironing facilities, Air conditioning, Trash cans, Suit press, Safe, Fire extinguisher Media & Technology Telephone, Cable channels, Flat-screen TV, TV, Satellite channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Sitting area, Desk View View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Dining table, Wine glasses Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room amenities Pajamas, Adapter, Socket near the bed, Feather pillow, Clothes rack, Non-feather pillow, Fold-up bed
Luxury King Room with City View Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Toilet, Private bathroom, Bathrobe, Towels, Shower cap, Shampoo, Toothbrush, Toilet paper, Free toiletries, Conditioner, Walk-in shower, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Slippers General Tile/Marble floor, Carpeted, Mosquito net, Iron, Smoke Alarm, Key card access, Ironing facilities, Air conditioning, Trash cans, Interconnecting room(s) available, Suit press, Safe, Fire extinguisher Media & Technology Telephone, Cable channels, Flat-screen TV, TV, Satellite channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Sitting area, Desk View View, Quiet street view, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Dining table, Wine glasses Accessibility Adapted bath, Upper floors accessible by elevator, Accessible by elevator, Shower chair, Raised toilet Room amenities Pajamas, Adapter, Socket near the bed, Feather pillow, Clothes rack, Non-feather pillow, Fold-up bed
Club Luxury City View Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Toilet, Private bathroom, Bathrobe, Towels, Shower cap, Shampoo, Toothbrush, Toilet paper, Free toiletries, Conditioner, Walk-in shower, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Slippers General Tile/Marble floor, Carpeted, Mosquito net, Iron, Smoke Alarm, Key card access, Ironing facilities, Air conditioning, Trash cans, Suit press, Safe, Fire extinguisher Media & Technology Telephone, Cable channels, Flat-screen TV, TV, Satellite channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Living Area Sofa, Sitting area, Desk Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Dining table, Wine glasses, Coffee machine View City view Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room amenities Pajamas, Adapter, Socket near the bed, Feather pillow, Clothes rack, Non-feather pillow, Fold-up bed Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Concierge services, Complimentary access to conference room/business areas, Free gym access, Complimentary evening snacks and drinks in the executive lounge, Free newspapers and magazines in the executive lounge
Superior Queen Room with City View Room Type: Double Room Size: 38 m² 1 King bed(s) Bed	Food & Drink Bottle of water, Minibar Bathroom Toilet, Private bathroom, Bathrobe, Towels, Shower cap, Shampoo, Toothbrush, Toilet paper, Free toiletries, Conditioner, Walk-in shower, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Slippers General Tile/Marble floor, Carpeted, Mosquito net, Iron, Smoke Alarm, Key card access, Ironing facilities, Air conditioning, Trash cans, Suit press, Safe, Fire extinguisher Media & Technology Telephone, Cable channels, Flat-screen TV, TV, Satellite channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Sofa, Sitting area, Desk View View, City view Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Electric kettle, Dining table, Wine glasses Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room amenities Pajamas, Adapter, Socket near the bed, Feather pillow, Clothes rack, Non-feather pillow, Fold-up bed
Prestige Suite Room Type: Suite Room Size: 80 m² 1 King bed(s) Bed	Food & Drink Fruit, Bottle of water, Minibar Bathroom Toilet, Private bathroom, Bathrobe, Towels, Shower cap, Toilet paper, Free toiletries, Slippers, Walk-in shower, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Spa tub General Tile/Marble floor, Carpeted, Iron, Smoke Alarm, Key card access, Ironing facilities, Air conditioning, Trash cans, Suit press, Safe, Fire extinguisher Media & Technology Telephone, Cable channels, Flat-screen TV, TV, Satellite channels, Pay-per-view channels Activities Hot tub Living Area Sofa, Sitting area, Desk Bedroom Wardrobe or closet, Linens, Walk-in closet, Childrens' cribs, Alarm clock View View, City view Services Wake-up service, Executive lounge access Kitchen Electric kettle, Dining table, Wine glasses, Coffee machine Outdoors Terrace Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room amenities Pajamas, Adapter, Socket near the bed, Feather pillow, Clothes rack, Non-feather pillow, Fold-up bed Exclusive services Complimentary afternoon snacks and drinks in the executive lounge, Concierge services, Complimentary access to conference room/business areas, Free gym access, Complimentary evening snacks and drinks in the executive lounge, Free newspapers and magazines in the executive lounge
Superior King Room Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Bathroom Toilet, Towels, Shower cap, Shampoo, Toothbrush, Toilet paper, Free toiletries, Conditioner, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Slippers Media & Technology Telephone, Cable channels, Satellite channels, TV General Air conditioning, Trash cans, Smoke Alarm, Fire extinguisher Services Wake-up service/Alarm clock, Wake-up service Bedroom Alarm clock, Linens Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room amenities Socket near the bed
Superior King Room Room Type: Double Room Size: 35 m² 1 Queen bed(s) Bed	Bathroom Toilet, Towels, Shower cap, Shampoo, Toothbrush, Toilet paper, Free toiletries, Conditioner, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Slippers Media & Technology Telephone, Satellite channels, TV General Air conditioning, Trash cans, Smoke Alarm, Fire extinguisher Services Wake-up service/Alarm clock, Wake-up service Bedroom Alarm clock, Linens Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room amenities Socket near the bed
Superior Twin Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed	Bathroom Toilet, Towels, Shower cap, Shampoo, Toothbrush, Toilet paper, Free toiletries, Conditioner, Body soap, Hairdryer, Bathtub, Shower, Bathtub or shower, Slippers Media & Technology Telephone, Satellite channels, TV General Air conditioning, Trash cans, Smoke Alarm, Fire extinguisher Services Wake-up service/Alarm clock, Wake-up service Bedroom Alarm clock, Linens Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room amenities Socket near the bed

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From US $73

9.9 (20 Reviews)

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Cheng Zhai

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Sofitel Hangzhou Westlake | Hotel in Hangzhou

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Hotel in Shangcheng, Hangzhou

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

View

Kitchen

Accessibility

Room amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

View

Bedroom

Kitchen

Accessibility

Room amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

View

Bedroom

Kitchen

Accessibility