Best Western Plus Carlton Plaza Hotel | Hotel in Victoria

| 9.0 (1349 Reviews) |  1 Bathroom
Downtown Victoria Hotel | Best Western Plus Carlton Plaza Hotel

Hotel in Downtown Victoria, Victoria

Edwardian hotel with a restaurant, steps from The McPherson Playhouse
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite.
Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.


Recreational amenities at the hotel include a fitness center.

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Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Restaurant
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels
  • Private bathroom
Bedroom
  • Heating
  • Free cribs/infant beds
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Phone
  • Safe
  • Laptop-friendly workspace
  • Desk
  • Iron/ironing board
  • Desk chair
  • Free local calls
Breakfast
  • 1 restaurant
  • Full breakfast available for a fee 7:00 AM–1:00 PM on weekdays and 8:00 AM–1:00 PM on weekends: CAD 15-25 for adults and CAD 15-25 for children
  • Electric kettle
  • Coffee/tea maker
  • Refrigerator
Parking
  • Offsite parking within 591 ft (CAD 16 per day)
  • Height restrictions apply for onsite parking
  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Electric car charging station on site
Accessibility
  • Elevator
Activities
  • Whale watching
  • Golfing
  • Health/beauty spa
  • Fitness center
Entertainment
  • Cable channels
  • 55-inch TV
General
  • Computer station
  • 24-hour business center
  • Vending machine
  • Front-desk safe
  • ATM/banking services
  • Elevator
  • Chinese (Mandarin)
  • Hindi
  • Korean
  • English
  • Spanish
  • TV in lobby
  • Renovated entire property - December 2019
  • Smoke-free property
Guest Services
  • Refrigerator
  • Free cribs/infant beds
  • Laundry facilities
  • Porter/bellhop
  • Tour/ticket assistance
  • Housekeeping (on request)
  • Concierge services
  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Dry cleaning service
  • Luggage storage
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi

Policies

Check-in
Check-in time starts at 4:00 pm early check-in is available for a fee early check-in subject to availability minimum check-in age: 19
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! children 17 years old and younger stay free when using existing bedding. rollaway/extra beds are available for cad 20 per night. free cribs (infant beds)!
Payment Policy
Fee for full breakfast: approximately cad 15 to 25 for adults, and cad 15 to 25 for children valet parking fee: cad 20 per day (in/out privileges) nearby parking fee: cad 16 per day (591 ft away) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: cad 20 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of we care clean (best western)

Reviews

Deborah
Jan 13, 2026 01:40:14 AM
Review Score:   10
Summary: The staff was very professional, helpful, and friendly! Room was clean and has modern decor. Location is excellent for getting around the area on foot or public transportation. If you have a car, the hotel has valet parking but it is very busy out front and can be difficult to drop off and pick up your car. We opted for a public parking location less than a 5 minute walk away and that worked great.
See All Reviews

Room Arrangement

Room Info Facilities
Suite, 1 King Bed, Non Smoking, Kitchenette
Room Size: 400 square feet m2
1 King Bed
Suite, 1 King Bed, Non Smoking, Kitchenette

General

Rollaway/extra beds (surcharge), Dining table, Kitchenette, Ping - 11, Microwave, Sofa bed, Stovetop, Square meters - 37, Square feet - 400, Extra bed count 2, Separate dining area, Number of bathrooms - 1, Free wired internet, Cookware, dishware, and utensils, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Standard Room, 2 Double Beds, Non Smoking
Room Size: 250 square feet m2
2 Double Beds
Standard Room, 2 Double Beds, Non Smoking

General

No rollaway/extra beds, Ping - 7, Square feet - 250, Extra bed count 0, Square meters - 23, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)
Room Size: 600 square feet m2
2 King Bed and Queen Bed
Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

General

Rollaway/extra beds (surcharge), Dining table, Square feet - 600, Microwave, Sofa bed, Stovetop, Square meters - 56, Extra bed count 2, Separate dining area, Number of bathrooms - 1, Free wired internet, Cookware, dishware, and utensils, Kitchen, Ping - 17, Separate sitting area, Freezer, Oven, Bed count minimum 2, Bed count maximum 2
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)
Room Size: 450 square feet m2
2 Double Beds
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

General

Dining table, Square feet - 450, Microwave, Stovetop, Ping - 13, Separate dining area, Number of bathrooms - 1, Square meters - 42, Cookware, dishware, and utensils, Kitchen, No rollaway/extra beds, Separate sitting area, Freezer, Oven, Bed count minimum 2, Bed count maximum 2
Standard Room, 1 King Bed, Non Smoking
Room Size: 250 square feet m2
1 King Bed
Standard Room, 1 King Bed, Non Smoking

General

No rollaway/extra beds, Ping - 7, Square feet - 250, Extra bed count 0, Bed count minimum 1, Square meters - 23, Bed count maximum 1, Number of bathrooms - 1

FAQ's

Is this Downtown Victoria hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Downtown Victoria hotel have a swimming pool?

No, this Downtown Victoria hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown Victoria hotel?

Best-rates for the Downtown Victoria hotel starts from $105 per night with includes Parking, Accessibility, Security/Safety, Fireplace/Heating, Breakfast, Air Conditioner, TV, Business Services, Restaurant, Internet, Wheelchair Accessible, Toiletries, Child Friendly, Kitchen, Laundry, Bedding/Linens, Wellness Facilities, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown Victoria hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Victoria hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Victoria hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Victoria hotel?

Based on the information reported by the owner or manager, the Downtown Victoria hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Victoria hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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